Conditions of sales

PREAMBLE

The site is published by the seller, Juan Bertrand, whose head office is located at the following address: Rue de la Bourlotte 2. 7850. Petit-Enghien. Belgium, and registered at 0826165529.

Individual intra-community identification number of the seller: BE0826165529

The following provisions are intended to define the general conditions of sale on the site www.wRoots.store

These general terms and conditions of sale define the contractual rights and obligations of the seller and his customer in the context of distance and electronic sale of goods and products.

The General Terms And Conditions Of Use exclusively govern the relationship between the seller and the customer.

The General Terms And Conditions Of Use express all of the obligations of the parties. The customer is deemed to accept them without reservation, failing which his order will not be validated.

The seller reserves the right to modify the general terms and conditions from time to time. The modifications will be applicable as soon as they are put online.

ARTICLE 1. CATALOG OR ONLINE SHOP

Through the site, the seller provides the customer with a catalog or an online store accurately presenting the products sold, without the photographs having any contractual value.

The products are described and presented with the greatest possible accuracy. However, in the event of errors or omissions in the presentation, the responsibility of the seller cannot be engaged as a result.

The products are offered within the limits of available stocks.

The prices and taxes relating to the sale of the products are specified in the catalog or the online store.

ARTICLE 2. PRICE

The seller reserves the right to modify its prices at any time by publishing them online.

Only the rates in force indicated at the time of the order will apply, subject to the availability of the products on that date.

The prices are indicated in euros (excluding taxes and all taxes included) and do not take into account delivery costs, which are invoiced in addition. Delivery costs are indicated before validation of the order by the customer.

The prices take into account the taxes applicable on the day of the order and any change in the rate of these taxes will be automatically passed on to the price of the products in the catalog or the online store. If one or more taxes or contributions, in particular environmental, were to be created or modified, up or down, this change may be passed on to the selling price of the products.

The total amount of the order (all taxes included) and delivery costs included, is indicated before final validation of the order form.

Payment of the full price must be made when ordering.

ARTICLE 3. ONLINE ORDER

The customer has the option of completing an order form online, using an electronic form. By completing the electronic form, the customer accepts the price and description of the products.

The customer will have to accept by clicking in the indicated place, the present general conditions of sale, so that his order is validated.

The customer must give a valid e-mail address and delivery address and acknowledges by these general conditions of sale that any exchange with the seller may take place using this address.

The customer must also choose the delivery method and validate the payment method.

The seller reserves the right to block the customer’s order in the event of non-payment, incorrect address or any other problem on the customer’s account, until the problem is resolved.

ARTICLE 4. CONFIRMATION AND PAYMENT OF THE ORDER

This is an order with payment obligation, which means that placing the order involves payment by the customer.

1. PAYMENT

The customer makes the payment at the time of the final validation of the order by specifying his credit card number.

The customer guarantees to the seller that he has the necessary authorizations to use this method of payment and acknowledges that the information given for this purpose constitutes proof of his consent to the sale as well as to the payment of the sums due under the order.

In the event of dispute or fraudulent use of the bank card without physical use of the bank card (use of the number of the bank card), any person may dispute within 70 days from the date of the operation by sending a complaint according to the following terms, so that the seller bears the costs of the sale and returns the disputed sum:

by telephone from Monday to Friday, from 9 a.m. to 3 p.m. at the following number: +32 2 315 40 27; by email to contact@wroots.store

Any dispute not made in the rules defined above and within the time limits cannot be taken into account and will release the seller from all liability.

The seller has set up a procedure for checking orders and means of payment intended to reasonably guarantee it against any fraudulent use of a means of payment, including by asking the customer for identification data.

In the event of refusal of authorization of payment by credit card from accredited bodies or in the event of non-payment, the seller reserves the right to suspend or cancel the order and its delivery.

The seller also reserves the right to refuse an order from a buyer who has not fully or partially paid a previous order or with whom a payment dispute is in progress.

2. CONFIRMATION

Upon receipt of the validation of the purchase and payment by the customer, the seller sends to the latter, on the e-mail address he has specified, confirmation of receipt of the order form and a copy of the contract to be printed.

The seller is required to send an invoice to the customer upon delivery.

The customer may request that the invoice be sent to an address other than the delivery address by sending a request to this effect to customer service (see contact details below) before delivery.

In case of unavailability of a product, the seller will keep the customer informed by e-mail as soon as possible in order to cancel the order of this product and refund the related price, the rest of the order remaining firm and final.

The customer can always exercise his right of withdrawal within 14 days from the time the information concerning the unavailability of the product was sent to him.

For any question relating to the follow-up of an order, the customer may contact customer service at the following coordinates:

by telephone from Monday to Friday, from 9 a.m. to 3 p.m. at the following number: +32 2 315 40 27; by email to contact@wroots.store

ARTICLE 5. ELECTRONIC SIGNATURE

The online provision of the buyer’s bank card number and the final validation of the order are proof of the customer’s agreement, of the payment of the sums due under the order form, signature and express acceptance of all operations performed.

ARTICLE 6. PROOF OF THE TRANSACTION

Communications, orders and payments made between the customer and the seller can be proven through computerized registers, kept in the seller’s computer systems under reasonable security conditions. Purchase orders and invoices are archived on a reliable and durable medium considered, in particular, as a means of proof.

ARTICLE 7. METHOD OF PAYMENT

All payment methods available to the customer are listed on the seller’s website. The customer guarantees to the seller that he has the necessary authorizations to use the method of payment chosen by him, when placing the order.

ARTICLE 8. DELIVERY

Delivery is made only after confirmation of payment by the seller’s bank.

The products are delivered to the address indicated by the customer on the online form serving as an order form, the customer having to ensure its accuracy.

Any package returned to the seller because of an incorrect or incomplete delivery address will be reshipped at the customer’s expense.

Except in cases of force majeure, delivery takes place, according to the method chosen by the customer, within the following time limits:

standard delivery: 3-5 business days*.

express delivery: 1-2 business days*.

*For all orders placed before 12 p.m.; 1 extra day can be added for island deliveries.

1. LATE DELIVERY AND DENUNCIATION

In the event of late delivery, the seller will inform the customer, who may terminate the contract and request reimbursement within 14 days of this termination.

The total refund of the product and the delivery costs, or re-shipment if applicable, is then made.

This termination of the contract must be sent in the following manner:

by telephone from Monday to Friday, from 9 a.m. to 3 p.m. at the following number: +32 2 315 40 27; by email to contact@wroots.store

Any denunciation not made in the rules defined above and within the time limits cannot be taken into account and will release the seller from any liability vis-à-vis the customer.

2. ORDER VERIFICATION

If at the time of delivery, the original packaging is damaged, torn, opened, the customer must then check the condition of the products. If they have been damaged, the buyer must imperatively refuse the package and note a reservation on the delivery note.

The customer must indicate on the delivery note, and in handwritten form, any anomaly concerning the delivery.

Verification of the products is considered to have been carried out once the customer, or a person authorized by him, has signed the delivery slip.

The customer must, where applicable, inform the seller of his reservations according to the following terms:

by telephone from Monday to Friday, from 9 a.m. to 3 p.m. at the following number: +32 2 315 40 27; by email to contact@wroots.store

Any reservation not made in the rules defined above and within the time limits cannot be taken into account and will release the seller from any liability vis-à-vis the customer.

Upon receipt of the complaint, the seller will assign an exchange number for the product(s) concerned and will communicate it by e-mail to the customer.

3. DELIVERY ERROR

In the event of a delivery error and/or non-conformity of the products with respect to the indications appearing on the order form, the customer formulates his complaint with the seller on the same day of delivery or at the latest on the first following working day. the delivery.

Complaints may be made in the following ways:

by telephone from Monday to Friday, from 9 a.m. to 3 p.m. at the following number: +32 2 315 40 27; by email to contact@wroots.store

Any complaint not made in the rules defined above and within the time limits cannot be taken into account and will release the seller from any liability vis-à-vis the customer.

4. RETURN OF ORDER

The product to be exchanged or refunded must be returned to the seller as a whole and in its original packaging, according to the following terms:

product returned by post within 14 days from the date of delivery of the order, to the following address: WR customer service – Rue de la bourlotte, 2. 7850 Petit-Enghien. Belgium.

Any complaint or return not made in the rules defined above and within the time limits cannot be taken into account and will release the seller from any liability vis-à-vis the customer.

Any product to be exchanged or refunded must be returned to the seller as a whole and in its original packaging. Return costs are the responsibility of the seller.

ARTICLE 9. PRODUCT WARRANTIES

The customer has a period of 2 years from delivery of the product to implement the legal guarantee of conformity.

ARTICLE 10. UNAVAILABILITY OF PRODUCTS AND REIMBURSEMENT

In case of unavailability of a product ordered, the customer will be informed by e-mail.

The customer will have the possibility of canceling his order and will thus have the choice between the reimbursement of the sums paid by him within 30 days at the latest of their payment, or the exchange of the product.

ARTICLE 11. RIGHT OF WITHDRAWAL

The customer can exercise his right of withdrawal and return of the product within 14 working days of delivery.

The customer will exercise his right of withdrawal by contacting customer service:

by telephone from Monday to Friday, from 9 a.m. to 3 p.m. at the following number: +32 2 315 40 27; by email to contact@wroots.store

After communicating his decision to withdraw, the customer then has 14 days to return or return the goods.

Any withdrawal or return not made in the rules defined above and within the time limits cannot be taken into account and will release the seller from any liability vis-à-vis the customer.

The customer may request an exchange or refund of the returned product, without penalty, the return costs being borne by the seller.

The return or exchange of the product can only be accepted for products as a whole, intact and in their original condition, in particular with complete packaging, intact and in salable condition.

The seller must reimburse the customer for all sums paid, including delivery costs, within 14 days of the recovery of the goods or the transmission of proof of the shipment of these goods.

ARTICLE 12. FORCE MAJEURE

The parties will be exonerated from their obligations, in the event that a circumstance constituting a case of force prevents their execution. The obligations of the parties will be suspended.

The party invoking such a circumstance must notify the other party immediately, upon its occurrence and upon its disappearance.

Are considered as cases of force majeure all facts or circumstances that are irresistible and unforeseeable, inevitable and which cannot be prevented by the latter, despite all reasonably possible efforts, defined as such by French case law and in particular, the blocking of means of transport. or supplies, earthquakes, fires, storms, floods, lightning, and the shutdown of telecommunications networks.

If the case of force majeure lasts longer than three months, these general conditions may be terminated by the injured party.

ARTICLE 13. PARTIAL NULLITY

If one or more stipulations of these general conditions of sale were to be declared void by application of the law, a regulation or a final decision of a Belgian jurisdiction, the other stipulations will retain their full force and scope.

ARTICLE 14. APPLICABLE LAW AND JURISDICTION

These general terms and conditions of sale are governed by Belgian law.

In the event of a dispute or complaint, the customer will first contact the seller to obtain an amicable solution.

In the event of a dispute and in the absence of an amicable agreement, the dispute will be brought before the courts of the judicial district of the Seller’s registered office.